Front Desk Representative

Lifepoint Health • Las Cruces, NM

3h

About The Position

Memorial Medical Center, part of Lifepoint Health, is hiring a Front Desk Representative for its Colon & Rectal service. This role supports patients and staff by providing customer service and accurately collecting, entering, and maintaining demographic, billing, and clinical information in registration and electronic medical record systems. The representative greets patients, manages check-in and check-out, verifies insurance information, collects payments, responds to inquiries, and helps maintain the lobby and registration area. The role also includes following up with patients after visits when needed and completing other assigned duties.

Requirements

• High school diploma or equivalent.
• Critical thinking skills and decisive judgment, with the ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills to handle patient, family, and staff interactions effectively and courteously.
• Familiarity with Microsoft Office Suite and ability to use practice management, EMR, and Clockwise software accurately and efficiently.
• Organized, detail-oriented, and able to work well under pressure.
• Efficient and accurate completion of daily tasks and data entry.
• Professional appearance and manner.

Nice To Haves

• Knowledge of insurance and medical terms and policies.

Responsibilities

• Provide superior customer service to patients and staff.
• Obtain and accurately enter necessary demographic, billing, and clinical information in the registration system in a timely manner.
• Greet patients and manage check-in and check-out, including use of the Clockwise system.
• Enter demographic information, scan patient information into the EMR, and properly log patients into the system.
• Verify and update patient demographic and insurance information as needed.
• Collect patient payments.
• Answer inquiries and forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
• Maintain accurate accounting of the cash drawer during the shift.
• Call patients to follow up on their visit to MAUC as needed.
• Maintain the cleanliness and functionality of the office, particularly the lobby and registration area.
• Perform other duties as required.

Benefits

• Medical, dental, and vision coverage options for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED