Front Desk Representative

SRA Management Group LLC•Franklin, MA

28d•$15 - $18•Onsite

About The Position

We are seeking a dependable, energetic, and member-focused professional to join our team as a Front Desk Representative. This role is essential in creating a welcoming, positive, and seamless experience for every member and guest who walks through our doors. As the first and last point of contact, you will set the tone for the entire Club experience, providing exceptional service, support, and professionalism at all times. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Requirements

Basic computer proficiency, including Microsoft programs
Must be able to work a flexible schedule that includes weekday afternoons and evenings, weekends, and holidays and school breaks

Nice To Haves

Experience with point-of-sale or membership software is a plus
Familiarity with our programs and a passion for a healthy lifestyle help create a more authentic member experience.

Responsibilities

Greet members and guests with warmth, professionalism, and consistency
Assist with member questions, concerns, and requests, escalating when appropriate
Provide information to prospective members and clients
Maintain a clean, organized, and welcoming front desk environment
Manage check-ins, account inquiries, and general front desk operations
Ensure a positive first and last impression for all members and guests
Support day-to-day member service operations
Answer phone calls, emails, and general inquiries in a timely and professional manner
Maintain accurate records and complete basic administrative tasks
Participate in staff meetings and contribute to a positive team environment
Understand and consistently follow Club policies and procedures
Support overall Club operations as needed