Front Desk Representative

Optima Medical • Gilbert, AZ

10d

About The Position

Optima Medical is an Arizona-based medical group with 34 locations and more than 150 medical providers serving over 200,000 patients. Its mission is to improve quality of life in Arizona and Nevada through personalized healthcare, with a focus on preventing leading causes of death. Services extend beyond primary care to include cardiovascular health, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty services. Optima Medical is seeking a Front Desk Representative to support patient check-in, appointment coordination, communications, and patient record updates.

Requirements

• One year of customer service experience is required.
• Experience with an electronic medical record (EMR) system.
• Excellent written and verbal communication skills.
• Detail-oriented.
• Positive attitude and willingness to work as part of a team.
• Ability to multitask efficiently.
• High school diploma or GED equivalent.

Nice To Haves

• One year of medical front office experience is preferred.

Responsibilities

• Verify insurance coverage.
• Collect past-due balances and copayments at check-in.
• Answer phones and relay messages.
• Confirm patient appointments.
• Schedule initial and follow-up appointments.
• Input and update patient information, including insurance details.

Benefits

• Medical, vision, and dental benefits.
• 401(k).
• Paid holidays.
• Growth opportunities.
• Leadership and mentoring.
• Resources to further your career.
• Fun work environment with lunches, events, and holiday parties.
• Supportive and positive work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED