Front Desk Receptionist

Norfolk Yacht & Country Club•Norfolk, VA

11d

About The Position

Front Desk Receptionists help shape members’ and guests’ first and last impressions of the Norfolk Yacht and Country Club. The role provides a welcoming, courteous point of contact and supports the club’s front desk, guest-room, transient-boater, and administrative operations. The receptionist answers and directs calls, greets and assists visitors, promotes club services and events, checks guests in and out, maintains records and spreadsheets, handles incoming packages, and assists administrative staff as directed. The role may be assigned any shift or work schedule.

Requirements

High school diploma or equivalent experience or training.
Ability to accomplish necessary tasks on a computer.
Ability to communicate effectively in English.
Problem-solving skills.
Adaptability.
Customer service orientation.
Attention to detail and accuracy.
Verbal and written communication skills.
Organizational and planning skills.
Time-management skills and ability to prioritize work.

Responsibilities

Answer telephones, direct calls, and take messages as needed.
Greet arriving members and visitors courteously, make them feel welcome, and assist them.
Promote the dining, racquet sports, pool, fitness, and yachting businesses, as well as upcoming club events.
Perform guest-room and transient-boater clerk functions, including checking guests in and out efficiently and courteously.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter data and create, update, and manage spreadsheets.
Operate copy, fax, and postage machines, and use Word, Excel, and other computer programs to complete duties.
Accept packages from UPS, FedEx, and USPS.
Assist administrative staff with various duties as directed.
Work any assigned shift or work schedule.
Perform other tasks assigned by management, in writing or verbally.