Front Desk Receptionist

Serenity Mental Health Centers•Chandler, AZ

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping create a welcoming and supportive experience. The role involves checking people in, answering calls, updating visitor information, assisting with forms, and responding to general questions. The receptionist also builds rapport with visitors, maintains a clean and calm front area, uses scheduling software and office technology, and supports the team wherever needed. The schedule is three days per week with 13-hour shifts. A successful criminal background check and drug screening are required upon hire.

Requirements

  • At least 1 year of experience in fast-paced, service-oriented roles.
  • High school diploma or GED.
  • Ability to multitask and stay organized in a busy environment.
  • Comfort using digital tools such as email, scheduling systems, and databases.
  • Calm energy, attention to detail, and a strong team spirit.
  • A strong sense of privacy and confidentiality, or willingness to learn.
  • Successful criminal background check and drug screening upon hire.

Responsibilities

  • Greet visitors and guests warmly and professionally.
  • Update and verify visitor information during each interaction.
  • Assist visitors with forms and answer general questions.
  • Build rapport with visitors by remembering their names, stories, and preferences.
  • Maintain a clean, calm, and welcoming front area.
  • Use scheduling software and office technology efficiently.
  • Help team members wherever needed.

Benefits

  • 10 paid time off days, increasing to 15 after the first year.
  • 10 paid holidays.
  • Health, dental, and vision coverage; the company covers 90%.
  • 401(k) plan.
  • Rewards for referring new team members.
  • Career paths and skill-building opportunities.
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