Front Desk Receptionist
About The Position
PJI Law, PLC is hiring a full-time Welcome Specialist for its Fairfax location. This is a client-facing receptionist and office operations role at a boutique Virginia law firm. Training is provided, and legal field experience is not required. The Welcome Specialist serves as a first point of contact for clients, guests, and team members, helping create a welcoming and positive client experience while carrying out reception, administrative, and office support duties. The role requires maintaining a consistently friendly and professional manner, including when handling competing priorities or difficult situations. The firm describes the position as offering long-term growth opportunities and a team environment with reasonable expectations intended to support work-life balance.
Requirements
- Experience in customer service in a client-facing role, with a focus on client satisfaction and exceptional client experiences.
- Positive, energetic, friendly manner and enjoyment of talking to people and helping them.
- Ability to multitask, be flexible, think on one's feet, adapt to changing priorities, and make decisions using good common sense.
- Excellent communication skills and ability to connect genuinely with people.
- Excellent organizational skills and ability to closely follow established policies and procedures.
- Strong attention to detail, including impeccable spelling and grammar.
- Proficiency in Google Workspace, Microsoft Word, and Excel.
- Ability to learn new software and technology.
- Ability to go through the workday without checking social media or non-urgent personal messages.
- Must have a car, which will sometimes be needed for job-related duties.
- Thick-skinned approach and ability to handle occasional difficult situations with grace and professionalism.
- Ability to maintain a positive, caring, and attentive manner while handling competing demands.
Nice To Haves
- Bubbly personality.
- Interest in long-term growth and advancement opportunities.
Responsibilities
- Greet clients, guests, and team members warmly and help clients and guests feel comfortable, including offering beverages.
- Create a positive client experience consistent with the firm's mission and help maximize positive client reviews.
- Collect payments at reception.
- Receive, sort, and direct mail and deliveries.
- Maintain a clean reception area and conference rooms.
- Clean break rooms daily and restock supplies, food, and beverages.
- Prepare and send documents, letters, and emails; photocopy and scan documents; and schedule meetings.
- Assist with maintenance of office facilities and equipment.
- Assist with coordinating events and celebrations.
- Support other firm positions as necessary and provide backup for team members when appropriate.
- Build relationships with clients and remain attentive to important life events for which the firm may share congratulations or condolences.
Benefits
- Health, dental, and vision insurance.
- 401(k) with employer match.
- Life and disability insurance.
- Paid holidays.
- Paid time off.
- A full estate plan.
- Fun and growth-driven team events.
- Complimentary snacks and beverages.
- Free and convenient parking.
- Beautiful, new, and clean work environment.
- Performance-based bonus opportunities potentially in the range of $1,800 annually.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
