Front Desk Receptionist

Serenity Mental Health Centers•Sugar Land, TX

12d

About The Position

The Front Desk Receptionist is the first point of contact for visitors, welcoming them and helping ensure they feel heard and supported. The role keeps front-desk operations running smoothly by checking people in, answering calls, assisting with forms, and responding to general questions. It also involves updating visitor information, building rapport, maintaining a clean and welcoming reception area, and using scheduling software and other office technology. The receptionist works collaboratively and helps wherever needed. The schedule is three days per week, with 13-hour shifts. A successful criminal background check and drug screening are required upon hire.

Requirements

At least 1 year of experience in fast-paced, service-oriented roles.
High school diploma or GED.
Calm energy, attention to detail, and a strong team spirit.
Ability to multitask and stay organized in a busy environment.
Comfort using digital tools such as email, scheduling systems, and databases.
A strong sense of privacy and confidentiality, or willingness to learn.
Successful criminal background check and drug screening upon hire.

Responsibilities

Greet visitors and guests warmly and professionally.
Update and verify visitor information during each interaction.
Assist visitors with forms and answer general questions.
Build rapport with visitors by remembering their names, stories, and preferences.
Maintain a clean, calm, and welcoming front area.
Use scheduling software and office technology efficiently.
Help out wherever needed as part of a collaborative team.
Check visitors in and answer calls.