Front Desk Receptionist

Familia Dental & Vivid Smiles•Midland, TX

About The Position

Familia Dental is seeking a friendly, organized, patient-focused part-time Front Desk Receptionist for its Midland dental office. The receptionist is the first point of contact for patients and helps create a welcoming, efficient experience while supporting the practice’s daily administrative operations. The role includes checking in patients, managing appointments and records, verifying insurance eligibility, and collecting payments. The position is part-time, with schedules of two or more days per week and up to 29 hours per week. Saturday availability may be needed; shifts may be half days or full days.

Requirements

Excellent customer or patient service and verbal communication skills.
Ability to read, write, speak, and understand information and effectively present information one-on-one with patients.
Ability to use common-sense understanding to carry out details provided in written or verbal instructions.
Basic computer knowledge.
Ability to work in a fast-paced, patient-focused environment.
Organizational skills and attention to detail.
Interpersonal and listening skills.
Patience and sensitivity to patient emotions.
Availability to work two or more days per week, up to 29 hours per week, with Saturday availability when needed.
Able to work multiple half-day shifts or fewer full-day shifts.

Nice To Haves

Experience with dental management software is preferred.
Previous dental office experience is preferred but not required.

Responsibilities

Greet and check in patients.
Answer phone calls and schedule appointments.
Maintain patient accounts and records.
Understand and follow insurance plan rules and protocols.
Listen to patients and other healthcare workers, respond sensitively to patient emotions, and follow directions from a dentist or supervisor.
Verify patient insurance eligibility.
Ensure record-keeping requirements are completed fully and accurately.
Submit claims to insurance companies.
Notify the Office Manager of equipment problems or general safety concerns.
Attend and participate in morning huddles, chart reviews, and regular office meetings.
Follow company policies and procedures.
Follow HIPAA regulations, state and federal OSHA laws, and safety standards, and maintain confidentiality.
Perform other tasks as assigned.