Front Desk Receptionist

CloseKnit•Rockville, MD

14d

About The Position

The Front Desk Receptionist is the first point of contact for patients and visitors, providing customer service and support to create a welcoming and efficient experience. The role involves patient check-in and check-out, appointment scheduling, phone and communication management, administrative support, office organization, protecting patient confidentiality, and resolving patient concerns. The position is scheduled Monday through Friday, 8:30 AM to 5:00 PM, with a permitted 30-minute lunch break each day. The listed salary is $20–$24 per hour, depending on experience.

Requirements

High school diploma or equivalent.
Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
Strong communication and interpersonal skills, including the ability to interact effectively with diverse populations.
Bilingual in English and Spanish.
Excellent organizational skills and attention to detail, with the ability to multitask and prioritize effectively.

Nice To Haves

Additional education or certification in healthcare administration or a related field.
Proficiency with office equipment such as computers, phones, and printers.
Experience with electronic health record (EHR) systems.
Familiarity with medical terminology and healthcare practices.
At least one year of clinical Front Desk Receptionist experience in Primary Care or Family Medicine.
Experience with appointment scheduling software and insurance verification processes.

Responsibilities

Greet patients and visitors warmly and provide a friendly, professional first impression.
Assist patients with check-in and check-out, collecting and processing necessary information accurately.
Book, reschedule, and confirm patient appointments.
Coordinate with clinical staff to support efficient patient flow and minimize wait times.
Answer incoming calls promptly and professionally, address inquiries, provide information, and direct calls to appropriate staff.
Communicate clearly with patients, healthcare providers, and other staff to facilitate smooth operations.
Perform administrative tasks, including data entry, maintaining patient records, and managing correspondence.
Assist with billing and insurance verification processes as necessary, ensuring information is captured accurately.
Maintain a clean and organized front desk and waiting area.
Order and manage office supplies, collaborating with the office manager to maintain inventory.
Comply with HIPAA regulations and maintain patient confidentiality; handle sensitive information discreetly and professionally.
Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary.
Collaborate with team members to resolve scheduling conflicts and improve patient experiences.