Front Desk Receptionist

Elite DNA Behavioral Health•Venice, FL

6d•$18 - $19•Onsite

About The Position

Elite DNA Therapy Services is a rapidly expanding provider of behavioral and mental health services in Florida, committed to high-quality, accessible care and professional growth for its team. They are seeking a Full-Time Front Desk Receptionist for their Venice, FL location. The role involves daily supervision of receptionist staff, ensuring professional greeting of patients and visitors, handling phone calls, and performing various clerical duties. The company emphasizes integrity, compassion, and a collaborative culture focused on helping individuals and families live better lives.

Requirements

High school graduate/GED or formal training from a vocational school.
One year of medical experience from a similar setting.
Strong sensory skills, including visual acuity, good hearing, and dexterity.
Ability to stand and sit for periods of time and move constantly throughout the workday.
Good speaking and listening skills.
Knowledge of computers and Microsoft Office.
Understanding of community-based organizations.
Promotes and believes in Elite DNA's mission statement.
Friendly personality with the desire to work with the public.
Ability and willingness to treat all patients with kindness and consideration.
Ability to handle multi-functions.
Ability to work in a fast-paced office environment.
Ability to push, pull, lift, move, and/or carry up to 15 lbs.
Ability to perform focused work with close attention to detail.
Ability to operate office equipment, including computers, copiers, fax machines, and phones.
Ability to type at least 35 wpm.
Ability to interact with others in person, via phone, email, and written correspondence.
Ability to relate to patients, with familiarity with medical terminology and triage procedures.
Ability to relate to the public regardless of ethnic, religious, and economic status.
Ability to communicate with people and understand their problems.
Must believe in healthcare with dignity for all.

Nice To Haves

Bilingual: Fluent in Spanish.

Responsibilities

Supervise daily operations of the receptionist staff.
Greet incoming patients and visitors in a professional manner.
Answer and relay incoming telephone calls to the appropriate staff.
Perform various clerical duties.
Welcome patients, explain services, payment categories, and billing procedures.
Schedule appointments and direct walk-in patients and emergencies.
Register patients according to protocols and collect necessary documentation.
Generate and ensure completion of required patient documents.
Verify patient insurance coverage and compute patient charges.
Collect deposits, co-pays, or deductibles prior to patient appointments.
Inform patients of outstanding balances, collect payments, and issue receipts.
Collaborate with Provider and Medical Assistant staff to ensure smooth patient flow and minimize wait times.
Call patients to remind them of appointments.
Follow up on 'no show' patients daily.
Communicate patient problems or complaints to the clinic manager or designee.
Refer patients who missed appointments to the clinic manager for follow-up.