Front Desk Receptionist

The Orthopedic Institute of Pennsylvania•Carlisle, PA

About The Position

The Front Desk Receptionist provides customer service and scheduling support according to the organization’s therapy scheduling protocols. The role is part time, working 20–24 hours per week, and involves welcoming patients, handling reception and clerical tasks, processing patient check-ins and check-outs, collecting and balancing payments, and verifying insurance. The position may also require covering other locations or staying beyond scheduled hours to cover time off or unexpected absences. The Orthopedic Institute of PA describes its workplace as a culture of excellence and teamwork, with a focus on investing in its team and local communities. It offers professional development, challenging careers, and competitive compensation.

Requirements

High school diploma or equivalent.
Strong customer service skills.
Excellent communication skills.
Basic computer skills; Windows experience preferred.

Nice To Haves

Windows computer experience.

Responsibilities

Greet patients warmly and cordially when they arrive for therapy appointments.
Perform medical reception clerical duties, including answering phones, screening calls, taking messages, retrieving patient information, and maintaining a clean, professional work environment.
Accurately and efficiently check patients in and out.
Collect copayments according to insurance plans and document payments received.
Balance daily deposits and cash out at the end of the shift.
Follow organizational policies and procedures regarding HIPAA, the code of conduct, and confidentiality.
Help cover other locations and stay beyond scheduled times to cover time off or unexpected absences.
Verify insurance eligibility, benefits, coverage limitations, and required referrals or authorizations.
Perform other duties as assigned.