Temporary Front Desk Receptionist

Pacific Dermatology Ins. • Eastvale, PA

4d • $22 - $22 • Onsite

About The Position

The Temporary Front Desk Receptionist provides short-term operational support for clinic front desk functions, including patient scheduling, registration, check-in and check-out, telephone communication, documentation, and coordination of patient flow. The role helps maintain a professional, efficient, and patient-focused front office environment. The temporary assignment addresses staffing or operational needs; its duration, schedule, location, and duties may change based on business needs, and temporary employment does not guarantee placement in a regular position.

The position is based at the Eastvale Clinic in Eastvale, California, and may involve working at more than one clinic location. It is a full-time, temporary, non-exempt position, typically scheduled Monday through Friday. Work hours and location may vary, and extended hours and occasional evening or weekend work may be required. Travel between clinic locations may also be required. If driving is an essential function of the assignment, a valid driver’s license, acceptable driving record, and proof of current automobile liability insurance are required.

The role operates in a fast-paced professional medical clinic environment with providers, clinical staff, patients, and visitors. Physical demands include sitting or standing and using both hands for typing and other front office tasks for extended periods; periodically walking, climbing or balancing, stooping, kneeling, crouching, or crawling; and lifting or moving up to 45 pounds. The role also requires specified close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Duties and responsibilities may change based on business needs, and employment is at will, consistent with applicable law.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Advanced understanding of HIPAA privacy and confidentiality requirements.
• Ability to work in a fast-paced environment and prioritize tasks by urgency and importance.
• Strong attention to detail and ability to produce accurate, high-quality work.
• Excellent patient-service and customer-service skills.
• Ability to adapt communication and work methods to changing demands, clinic needs, and diverse individuals.
• Analytical, organizational, multitasking, problem-solving, and time-management skills.
• Ability to work independently and collaboratively as part of a team.
• Ability to accept guidance and constructive feedback professionally.
• Ability to establish and maintain effective working relationships with providers, employees, patients, and visitors.
• Comfort using desktop computers and tablets for patient registration, information updates, and appointment scheduling.
• Intermediate knowledge of Microsoft Word, Excel, and Outlook.
• Typing proficiency of approximately 45 words per minute.
• Ability to maintain confidentiality and exercise sound judgment.
• Regular and timely attendance.

Nice To Haves

• Prior medical front office, reception, patient-service, or comparable customer-service experience.

Responsibilities

• Support day-to-day front office operations and promptly report patient-service, safety, or potential liability concerns to the Office Manager or Regional Director of Operations.
• Coordinate patient scheduling, registration, check-in, check-out, telephone coverage, and front desk workflow.
• Check patients in, distribute required paperwork, review forms for completion, and obtain patient identification and insurance information.
• Check patients out promptly and professionally, providing follow-up appointment information, required documents, and patient surveys as applicable.
• Maintain patient confidentiality and handle protected health information in accordance with HIPAA and PDI requirements.
• Communicate professionally by phone and operate a multi-line telephone system efficiently while minimizing hold times.
• Verify insurance and demographic information and coordinate with appropriate departments regarding payment and referral requirements.
• Communicate schedule changes, patient details, and potential service delays to providers, medical assistants, patients, and other appropriate team members.
• Review assigned email and electronic communications daily and respond or escalate as appropriate.
• Use the electronic medical record system to register patients, schedule or cancel appointments, create follow-up appointments, and update demographic information.
• Help maintain a waiting room that is quiet, calm, clean, safe, and welcoming.
• Greet patients, visitors, and vendors professionally and compassionately while protecting patient confidentiality.
• Participate in assigned training and educational opportunities and maintain current knowledge of applicable PDI procedures.
• Follow PDI policies and procedures and applicable CMS, CLIA, OSHA, safety, and privacy requirements.
• Maintain established Lean standards, including 5S practices.
• Use Microsoft Office applications as appropriate, including Outlook, Word, Excel, Forms, Planner, OneNote, and PowerPoint.
• Perform other temporary front office duties and coverage assignments as directed by management.
• Maintain regular and timely attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED