Front Desk Receptionist

Together Women's Health, LLC•Rochester, MI

About The Position

Women First Rochester Hills is seeking a highly organized, professional, and friendly Front Desk Receptionist for its new location opening in January. The anticipated training start is mid-December. The receptionist will be the first point of contact for patients and visitors and will help create a positive patient experience in a fast-paced clinical environment. The role involves front desk operations, appointment coordination, insurance and payment processing, accurate EMR recordkeeping, and collaboration with clinical and administrative colleagues. The receptionist will also provide front desk support, cover team members during vacations or call-ins, and help address patient concerns.

Requirements

At least 2 years of front office experience in a medical setting; OB/GYN experience preferred.
Proficiency with EMR systems and Microsoft Office Suite.
Exceptional customer service and interpersonal skills.
Strong organizational skills and ability to manage multiple priorities.
Knowledge of medical terminology and insurance verification processes.
Friendly, compassionate, and patient-focused demeanor.
Reliable and punctual, with the ability to work independently or as part of a team.
Detail-oriented, with a commitment to accuracy and professionalism.
Proactive approach to problem-solving and workflow improvement.

Nice To Haves

OB/GYN front office experience.
Experience with Athena EMR.

Responsibilities

Greet patients and visitors and maintain a welcoming, professional atmosphere.
Answer and route phone calls and respond to patient inquiries with empathy and accuracy.
Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits.
Verify insurance, collect copays and balances, and accurately enter patient information into the EMR.
Monitor and maintain front desk supplies and patient paperwork, and keep the waiting room clean.
Complete check-in and check-out processes accurately and on time.
Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow.
Maintain patient confidentiality and comply with HIPAA and company policies.
Assist in training new front desk team members and serve as a point of contact for front desk support.
Cover team members during vacations or call-ins.
Help resolve patient concerns or escalate issues to the appropriate person.
Perform other duties as assigned.