Front Desk Receptionist

Resolve Pain Solutions•Memphis, TN

21d•Onsite

About The Position

Pain Clinic Associates is seeking a friendly, highly organized Receptionist to serve as the first point of contact for patients at its Memphis, Tennessee clinic. The role helps create a positive patient experience through phone and in-person interactions, gathers accurate information for billing, and maintains current patient records. The successful candidate will be compassionate, detail-oriented, and skilled in communication, while contributing to a supportive, patient-focused clinic.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Ability to develop and maintain effective relationships with patients and office staff.
Ability to manage multiple tasks and prioritize effectively.
Strong organizational skills and attention to detail.
Ability to work as part of a team and contribute to a positive work environment.
Competence in age-appropriate customer service for adolescents, adults, and seniors.
Professionalism, attention to detail, and compliance with applicable laws, regulations, and internal policies.
Ability to handle urgent situations calmly and efficiently.
Strong critical-thinking, problem-solving, planning, and decision-making skills.

Nice To Haves

One to three years of experience in a physician's office.
Experience with medical records and billing systems.

Responsibilities

Greet patients and visitors warmly, handle patient inquiries, and direct them appropriately.
Gather and enter patient demographic and insurance information at the first encounter.
Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians as needed.
Prepare patient charts and messages, ensuring information is complete and accurate.
Capture and update billing information to support accurate invoicing and insurance processing.
Manage phone calls and appointments, including scheduling, cancellations, and rescheduling.
Take new-patient consults and collect all required information.
Assist with daily financial closeout, including handling cash, checks, and credit card transactions.
Complete clinic opening and closing procedures, including security procedures, preparing the clinic, and ensuring patient amenities are available.
Manage medical-record requests and fax requests, and maintain accurate filing systems.