Front Desk Receptionist

Michigan Orthopaedic Surgeons•Novi, MI

About The Position

The Front Desk Receptionist supports patient reception and administrative processes for an orthopaedic practice. The role maintains high customer service standards while checking in patients, providing status updates, answering phones, and handling patient information. It includes entering and updating information in the computer and Electronic Medical Record, collecting payments, ensuring forms are completed, and coordinating patient check-out and return appointments. The receptionist is expected to maintain a positive demeanor, comply with applicable state and federal laws, and uphold strict confidentiality.

Requirements

High school diploma or general education degree (GED).
Two years of customer service experience required.

Nice To Haves

One year of experience in a medical setting preferred.

Responsibilities

Maintain the highest possible customer service standard while checking in patients, providing status updates, and answering phones.
Interview patients or representatives and obtain and record identifying, demographic, emergency-contact, attending physician, and payment-responsibility information.
Verify, update, and scan new and returning patient information.
Oversee tracking in the Electronic Medical Record, collect co-pays, and ensure forms are completed.
Complete patient check-out, including collecting outstanding balances, providing correspondence from practices, and scheduling return appointments.
Enter patient admitting information into the computer.
Collect co-pays and/or payments on account.
Maintain a positive demeanor with patients, peers, supervisors, and physicians, particularly when receiving feedback or direction.
Stay abreast of and comply with state and federal laws, including HIPAA, OSHA, and FLSA.
Maintain strict confidentiality.
Perform other duties as assigned.