Front Desk Receptionist

Serenity Mental Health Centers•Mesa, AZ

12d

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping ensure they feel welcome, heard, and supported. The role handles visitor check-in, verifies visitor information, assists with forms, answers general questions and calls, and maintains a calm, welcoming front area. The receptionist also uses scheduling software and office technology and supports the team wherever needed. Industry-specific experience is not required; training will be provided. The position requires a consistent schedule of three days per week, with 13-hour shifts. A successful criminal background check and drug screening are required upon hire.

Requirements

At least one year of experience in a fast-paced, service-oriented role.
High school diploma or GED.
Ability to stay focused, work efficiently, and engage genuinely with people.
Calm demeanor, attention to detail, and a strong team spirit.
Ability to multitask and stay organized in a busy environment.
Comfort using digital tools such as email, scheduling systems, and databases.
Strong sense of privacy and confidentiality, or willingness to learn.
Successful criminal background check and drug screening upon hire.

Responsibilities

Greet visitors and guests warmly and professionally.
Check visitors in and update and verify their information during each interaction.
Assist visitors with forms and answer general questions.
Build rapport with visitors by remembering their names, stories, and preferences.
Maintain a clean, calm, and welcoming front area.
Use scheduling software and office technology efficiently.
Help the team wherever needed.