Front Desk Receptionist

Familia Dental | Odessa • Odessa, TX

19d • Onsite

About The Position

Familia Dental is seeking an energetic, organized Front Desk Receptionist for its fast-paced, community-oriented dental practice in Odessa, Texas. The receptionist is the first point of contact for patients, welcoming them and managing appointments, patient records, insurance verification, payments, and other administrative tasks. The role involves checking patients in, confirming or rescheduling appointments, and helping the office run smoothly. Training is provided. The position may be part-time or full-time. Full-time work is 30–40 hours per week across 4 or more days, with full shifts of 8–10 hours and Saturday availability as needed. Part-time work is 29 hours or less per week across 2 or more days, with multiple half-day shifts or fewer full-day shifts and Saturday availability as needed. Working hours are between Monday–Friday, 8:30 a.m.–6:00 p.m., and Saturday, 9:30 a.m.–4:00 p.m.

Requirements

• Excellent customer or patient service and verbal communication skills.
• Ability to read, write, speak, and understand information and present it effectively to patients one-on-one.
• Ability to use common-sense understanding to carry out detailed written or verbal instructions.
• Basic computer knowledge.
• Ability to work in a fast-paced, patient-focused environment.
• Organizational skills and attention to detail.
• Interpersonal and listening skills.
• Availability to work Saturdays when needed.
• For full-time work: availability at least 4 days per week, 30–40 hours per week, with full shifts of 8–10 hours.
• For part-time work: availability at least 2 days per week, 29 hours or less per week, in multiple half-day shifts or fewer full-day shifts.

Nice To Haves

• Experience with dental management software.
• Previous dental office experience; preferred but not required.

Responsibilities

• Greet and check in patients.
• Answer phone calls and schedule appointments.
• Maintain patient accounts and records.
• Understand insurance plan rules and protocols and follow them.
• Listen to patients and other healthcare workers, respond sensitively to patients’ emotions, and follow directions from a dentist or supervisor.
• Verify patients’ insurance eligibility.
• Ensure record-keeping requirements are completed fully and accurately.
• Submit claims to insurance companies.
• Notify the Office Manager about equipment problems or general safety concerns.
• Attend and participate in morning huddles, chart reviews, and regular office meetings.
• Follow company policies and procedures.
• Follow HIPAA regulations, state and federal OSHA laws, and safety standards, and maintain confidentiality.
• Perform other tasks as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid holidays and time off
• Access to financial advisors
• Basic life and AD&D insurance
• Voluntary life insurance
• Voluntary short-term and long-term disability
• On-demand pay, allowing employees to receive a portion of their paycheck before payday
• Part-time employees also have access to flex time, a 401(k), financial advisors, and on-demand pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed