Front Desk Receptionist

Resolve Pain Solutions•Aiken, SC

21d

About The Position

Resolve Pain Solutions is seeking a dependable, professional, and patient-focused Front Desk Receptionist. The position provides customer service and supports daily clinic operations by managing patient check-in and check-out, scheduling appointments, verifying insurance coverage, collecting payments, and handling administrative tasks. The ideal candidate has medical office experience, strong communication skills, and knowledge of insurance verification and authorization processes.

Requirements

High school diploma or GED.
Understanding of Medicare, Medicaid, and commercial insurance plans.
Experience collecting copayments and patient balances.
Strong computer and data-entry skills.
Excellent customer service and communication skills.
Ability to multitask in a busy medical practice.
Strong attention to detail and organizational skills.
Dependable, punctual, and professional.

Nice To Haves

Previous medical front desk or medical office experience.
Experience with medical insurance verification and eligibility.
Experience with electronic medical records; eClinicalWorks (eCW) experience is a plus.

Responsibilities

Greet patients professionally and courteously, and check patients in and out for scheduled appointments.
Verify patient demographics, update information in the electronic medical record (EMR), and ensure required forms and documentation are completed.
Schedule follow-up appointments and procedures as directed.
Maintain patient confidentiality in accordance with HIPAA regulations.
Verify insurance eligibility and active coverage before appointments; confirm copayments, deductibles, and other financial responsibilities.
Obtain and verify insurance referrals when required, identify plans requiring prior authorization, and coordinate with the appropriate authorization department.
Enter insurance information accurately into the EMR and communicate coverage issues to patients and staff.
Maintain knowledge of Medicare, Medicaid, commercial insurance, and managed care plans, and assist with insurance-related registration and billing issues.
Collect copayments, outstanding balances, and other patient payments; process approved payment methods, provide receipts, document collections, and reconcile daily payments according to company procedures.
Explain patient financial responsibilities professionally and accurately.
Answer incoming calls and schedule, confirm, cancel, and reschedule appointments.
Communicate scheduling concerns with clinical staff, answer general patient questions, and direct clinical questions to appropriate medical personnel.
Maintain accurate appointment schedules to support efficient patient flow.
Scan and upload patient documents into the EMR and maintain organized electronic patient records.
Assist with incoming faxes, medical records requests, and other administrative duties.
Communicate effectively with providers, medical assistants, and management, and help maintain an organized and professional front office.
Perform additional administrative duties as assigned.