Front Desk Receptionist

Glendale Place Nursing & Rehab Center•Woodlawn, OH

129d•$14 - $18

About The Position

The Front Desk Receptionist is the first point of contact for residents, visitors, and staff at Glendale Place Nursing & Rehab. The role supports a positive and caring environment by handling telephone calls, welcoming and directing visitors, and operating communication systems professionally. The receptionist also communicates non-routine events, maintains a shift communication log, follows facility policies and safety requirements, and attends required training and meetings.

Requirements

Excellent oral and interpersonal skills.
Excellent organizational skills and attention to detail.
Friendly, courteous, and professional demeanor.
Ability to work independently and as part of a team in a fast-paced, customer-driven environment.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Answer and operate the telephone console, determine the nature of calls, and direct callers to the appropriate person or department.
Greet and direct visitors, guests, residents, sales representatives, and employees, and provide directions or information.
Operate the intercom and paging system and locate personnel as requested.
Communicate emergencies, problems, and non-routine events to a supervisor or appropriate personnel.
Maintain a written communication log of events for each shift.
Communicate positively with team members, residents, families, visitors, and vendors.
Follow facility policies and procedures, including infection control, safety, and HIPAA requirements.
Help maintain a calm, supportive, and caring environment for residents and staff.
Comply with safety and sanitation procedures, including universal precautions.
Attend required in-service programs, educational workshops, and meetings.