Front Desk Receptionist

Alabama Regional Medical Services•Birmingham, AL

6d•Onsite

About The Position

The Front Desk Receptionist receives and assists patients and visitors, schedules appointments, supports patient flow in the waiting area, and handles cashiering. The role also receives callers, determines the nature of their business, and directs them to the appropriate destination or takes messages. The receptionist assists with COVID-19 testing and appointments and provides front-desk support to medical staff to help ensure excellent customer care.

Requirements

High school diploma or general education degree (GED), or six months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Assist front desk and medical staff with patient information to ensure excellent customer care.
Receive patients and visitors and issue proper identification.
Maintain proper patient flow.
Maintain the appointment system for medical and other agency services.
Obtain callers’ names and direct callers to the appropriate destination.
Obtain assigned client information, including insurance cards, identification, and co-pays.
Verify patient insurance before scheduled appointments or before treating walk-in patients.
Update the written patient sign-in log as patients check in, including each patient’s name and the amount and type of revenue collected.
Collect patient revenue and post patient charges in the Practice Management System.
Make future appointments and answer inquiries.
Balance daily revenue receipts and print required reports.
Collect and distribute mail and messages.
Type memos, correspondence, reports, and other documents.
Travel between clinical sites as needed.
Perform other duties as assigned.