Front Desk Receptionist

CPP Careers • Annapolis, MD

33d • Onsite

About The Position

We are seeking a Front Desk Receptionist to provide a warm, concierge-level experience for every patient. This full-time position requires approximately 32 hours per week and is an onsite role with standard working hours from Wednesday to Saturday, 9 am to 5 pm. We are committed to maintaining a healthy work-life balance while ensuring business needs are met. The ideal candidate will manage patient check-in and check-out, handle communications, coordinate with clinical teams, maintain patient information, and support administrative needs within a collaborative team environment.

Requirements

• Experience in a customer-facing role; healthcare, aesthetics, hospitality, or luxury retail experience preferred.
• Experience with phone systems and appointment scheduling.
• Warm, outgoing, and professional communication style.
• Strong organizational, multitasking, and computer skills.
• Proactive, dependable, and comfortable working in a fast-paced environment.
• Genuine interest in plastic surgery, aesthetics, skincare, health, or wellness.

Nice To Haves

• Experience in plastic surgery, medical aesthetics, or cosmetic procedures is a plus.

Responsibilities

• Provide a warm, concierge-level experience for every patient.
• Welcome and check in patients while ensuring a smooth check-in and check-out process.
• Manage incoming calls, appointment scheduling, confirmations, and patient inquiries.
• Coordinate with providers and clinical teams to maintain efficient patient flow.
• Maintain accurate patient information and uphold confidentiality standards.
• Keep the front desk and reception area organized, polished, and welcoming.
• Educate patients on available services and connect them with the appropriate provider.
• Support administrative and operational needs while contributing to a collaborative team environment.

Benefits

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.
• Great Culture & People-First Organization – Join a fun, collaborative environment that rewards teamwork and values those who help foster a positive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed