Front Desk Receptionist

Rothman Orthopaedics•Pennington, NJ

14d•Onsite

About The Position

The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors, serving as a liaison between patients and medical support staff. The role supports patient satisfaction and accurate, timely front-desk operations, including demographic and insurance updates, copayment collection, referral capture, and appointment scheduling. The position is based primarily at the Pennington, New Jersey office, with coverage at other listed offices as needed. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m., totaling 40 hours per week. The position is permanent, with an hourly pay range of $16.00 to $22.00. Rothman Orthopaedics describes its workplace as professional and nurturing, where employees can make a meaningful difference. The organization is committed to equal opportunity and to developing an inclusive and equitable environment.

Requirements

High school diploma or GED.
At least one year of experience in a medical office environment.
Computer skills, including Microsoft Office Suite.

Nice To Haves

Knowledge of business office procedures and medical terminology.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Check in patients and verify and update demographic and insurance information in eCW.
Update patient arrival information in eCW and record referral information.
Enter copayments and notes for the Business Office in eCW.
Check out patients and schedule follow-up appointments.
Answer and screen telephone calls, respond to questions within the role’s responsibility, forward calls, or take messages for assigned staff.
Assist patients with ambulatory difficulties.
Screen visitors and respond to routine requests for information.
Collect applicable insurance copayments and referrals.
Batch and balance end-of-day payments.
Assist other front-desk personnel when handling irate patients.
Keep the work area and lobby neat and orderly, and replenish front-desk supplies.
Prepare the next business day’s work in eCW, including linking referring doctors, referral numbers, copayments, and authorization numbers for Visco Injections, Epi’s, and similar items.
Print related paperwork for patients’ physician appointments.
Attend meetings as required.
Work with the Patient Responsible team to collect past-due balances.
Cross-train to assist in other areas and exemplify the organization’s desired culture and philosophies.