Front Desk Receptionist
About The Position
The Receptionist answers calls, directs them to the appropriate department, and greets in-person customers. The role plays a key part in delivering D&S Automotive’s exceptional customer experience. This is a full-time opportunity with a weekday schedule within the 7:45 a.m.–5:30 p.m. timeframe. The position reports to the Collision Center Manager. Compensation is competitive and commensurate with the selected candidate’s experience. D&S Automotive is a locally owned company headquartered in Mentor, Ohio, with five locations in Northeast Ohio. Founded in 1977, it provides collision repair and automobile restyling services and emphasizes customer care, community involvement, philanthropy, family, and teamwork.
Requirements
- At least 2 years of related experience.
- High school diploma or equivalent.
- Valid driver’s license.
- Ability to pass a background and credit check.
- Ability to handle confidential information.
- Punctual and dependable attendance.
- Familiarity with Microsoft Office Suite.
- Excellent verbal communication skills.
- Professional attitude and appearance.
- Friendly, outgoing personality.
- Exceptional organization and multitasking skills.
Nice To Haves
- Experience handling multiple phone lines.
Responsibilities
- Answer and direct phone calls to the appropriate person, department, or location.
- Provide basic information in person and over the phone.
- Greet in-person customers in a friendly manner.
- Assist with coordination of customer rental cars.
- Maintain a safe and clean reception area, including showroom pens and marketing materials.
- Maintain and track inventory of coffee, water, and bathroom supplies in the customer waiting area.
- Order office supplies and maintain inventory.
- Assist the Collision Center Service Representative with preparing vehicle drop-off files and work authorization forms.
- Assist the Accessory Department by sending Google Review requests.
- Assist customers with tows.
- Assist staff with company-hosted events as assigned.
- Perform other duties and special assignments as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Paid time off (PTO)
- Continuing education opportunities
- Paid holidays
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
