Front Desk Receptionist

Tucson Dermatology, Ltd.•Tucson, AZ

3d•$16 - $21

About The Position

The Front Desk Receptionist delivers an exceptional patient experience at Tucson Dermatology’s Tucson and Oro Valley offices. The role warmly greets patients and visitors in person and by phone, schedules appointments, and helps keep clinic operations running smoothly. The receptionist understands insurance requirements and is comfortable discussing financial matters with patients. This position is key to daily clinic operations and reflects the organization’s commitment to professionalism, efficiency, and patient care.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Excellent verbal and written communication in English, with strong grammar and spelling.
Detail-oriented, reliable, and professional.
Comfort discussing insurance and payments with patients; basic math skills.
Proficient with computers and able to learn medical software quickly; working knowledge of Microsoft Word, Excel, and Outlook.
General understanding of HIPAA.
Reliable transportation and ability to work at both the Tucson and Oro Valley offices.
Positive attitude, empathy, and patience with every patient.

Nice To Haves

Prior medical front desk or EHR experience; dermatology experience preferred.
Bilingual in Spanish and English.

Responsibilities

Greet patients and visitors promptly and warmly, in line with Tucson Dermatology’s service standards.
Check patients in and out using the EHR system.
Schedule appointments accurately based on provider schedules and visit types.
Audit physician schedules to identify and correct scheduling discrepancies.
Answer phone calls professionally and direct inquiries to the appropriate person.
Obtain, record, and update patient personal, insurance, and financial information for accurate and timely billing.
Verify insurance, collect co-pays, and explain insurance benefits and payments due at the time of service.
Manage clinic flow by notifying providers of patient arrivals and alerting them to delays.
Communicate appointment reminders, pre-visit instructions, and office policies.
Protect patient confidentiality and follow HIPAA requirements.
Keep the front desk and lobby clean and organized.
Restock forms, handouts, and supplies; maintain front office inventory and equipment.
Back up Medical Assistants during high-volume periods, such as by printing encounter forms.
Scan documents into patient charts.
Partner with Billing on patient insurance and payment issues.
Support Marketing during promotions and patient events.
Attend and contribute to department meetings and training.
Perform other duties as assigned.