Front Desk Receptionist

Rheumatology Alliance LLC•Arlington, MA

About The Position

The Front Desk Receptionist supports patient check-in and check-out at a medical office in Arlington, Texas. The role welcomes patients, collects insurance and intake information, prepares and validates superbills, processes and posts payments, and coordinates with medical records, billing, accounting, patients, and clinical staff. The receptionist also schedules follow-up appointments, supports patient flow, and maintains an organized reception and waiting area.

Requirements

High school diploma or equivalent.
Familiarity with various insurance plans.
Experience with eCW.
Ability to thrive in a fast-paced setting while managing competing demands.
Strong verbal and written communication skills, including the ability to speak clearly and respond to patient questions.
Outstanding customer service skills.
Ability to listen and obtain clarification from patients.
Demonstrated problem-solving skills, including identifying and resolving problems in a timely manner.
Ability to multitask and complete tasks requested by a manager.
Ability to contribute to a positive team environment and remain open to others’ views.
Attention to detail, accuracy, and thoroughness while meeting productivity standards.

Nice To Haves

Medical Assistant experience.
One year of customer service experience.
One to two years of experience working in a medical office setting.
One year of medical terminology experience.
One year of computer skills experience.

Responsibilities

Greet patients, sign them in, and obtain insurance information and other necessary data.
Provide patients with intake and new-patient forms, office policies, and legally required documents.
Forward new-patient paperwork to medical records in a timely manner.
Prepare patient superbills 24–48 hours before appointments by checking insurance verification, referral status when required, and balances due.
Generate account-balance statements and attach them to superbills for patients to receive at sign-in.
Process payments for copays, coinsurance, past-due balances, and uninsured visits.
Post patient payments accurately and promptly in eCW.
Direct patient balance inquiries to the billing team.
Provide patients with support and guidance as needed.
Validate superbills according to the 48-hour rule, allowing time for providers to correct their notes.
Balance end-of-day receipts.
Send end-of-day receipts and cash to accounting daily.
Keep the reception and patient waiting area clean and organized.
Screen solicitors courteously and appropriately for relevance to organizational needs.
Facilitate patient flow and communicate delays to patients and clinical staff.
Schedule patients’ follow-up appointments.
Perform other related duties as directed or assigned.
Comply with company goals and objectives.