Front Desk Receptionist

Expeditors • Columbus, OH

19h

About The Position

The Front Desk Receptionist welcomes customers, visitors, vendors, and employees and provides professional customer service to internal and external customers. The role maintains an organized, welcoming reception area and professional common areas; answers and routes calls; manages visitor check-in and access procedures; coordinates conference rooms and meeting preparation; and handles mail, packages, deliveries, supplies, and facility requests. The receptionist also supports employee meetings, customer visits, branch events, and other office activities, assists Management, Administration, and other Departments as requested, and performs data entry supporting accounting tasks.

The role is expected to demonstrate Expeditors’ cultural attributes and core competencies, including customer service, job execution, reliability, collaboration, communication, and personal growth and development. Employees are expected to complete at least 52 hours of relevant training per year and complete required training in a timely manner.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Professional appearance and ability to represent hospitality.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple responsibilities in a busy office environment.
• Dependability, punctuality, and ability to work independently.
• Comfort interacting with employees, customers, vendors, and senior leadership.

Nice To Haves

• Additional education or administrative training.
• Previous receptionist, customer service, hospitality, or administrative experience.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and general office technology.

Responsibilities

• Greet customers, visitors, vendors, and employees in a friendly and professional manner.
• Provide consistently high-quality customer service to internal and external customers.
• Maintain a welcoming, organized, and professional reception area, office appearance, and common areas.
• Answer incoming telephone calls promptly and professionally and route calls to the appropriate employee or department.
• Plan and manage visitors, assist with check-in, and notify employees when their guests arrive.
• Support visitor access and security procedures in accordance with company policies.
• Coordinate conference room availability and assist with meeting preparation.
• Receive, sort, and distribute incoming mail and packages; coordinate outgoing mail, courier pickups, and deliveries.
• Maintain office and breakroom supplies and coordinate replenishment.
• Assist with ordering stationery, office supplies, and other administrative materials.
• Assist with facility maintenance and service requests.
• Support employee meetings, customer visits, branch events, lunches, and other office activities.
• Assist Management, Administration, and other Departments as requested.
• Perform data entry supporting accounting tasks.
• Adhere to and promote the company’s 10 cultural attributes.
• Complete relevant training and pursue professional development in accordance with company guidelines.

Benefits

• Paid vacation, holiday, and sick time.
• Medical health plan.
• Life insurance.
• Employee stock purchase plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Employee referral program bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED