Front Desk Receptionist

National Vision•Wilkes-Barre Township, PA

About The Position

America's Best, part of National Vision, is an optical retailer with more than 1,000 stores. Each location combines eyewear and eye care to provide customers with an accessible, affordable experience. The Front Desk Receptionist is the welcoming face of the store, providing prompt, courteous service in person and by phone, maintaining organized patient records, and helping customer and patient schedules flow smoothly.

Requirements

Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a receptionist, front office representative, or in a similar role.
0–2 years of related experience or training.
Experience handling multiple phone lines.

Responsibilities

Provide high-quality customer service while following safety protocols.
Ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls according to National Vision protocol.
Process and understand managed care plans, obtaining document information from insurance companies as needed.
Provide customers with basic, accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull patient files for the next day's appointments.
Check order status and notify customers when orders arrive or are delayed.
Keep the reception area tidy and presentable, with necessary materials available.
Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.