Front Desk Receptionist

Live Family Care • Trexlertown, PA

24d

About The Position

Live Urgent Care is seeking a dedicated Front Desk Receptionist to support patient care and day-to-day operations at its medical facility. The receptionist serves as a welcoming first point of contact, supports efficient patient registration and communication, and helps maintain a clean and safe urgent care environment. The role works with healthcare providers and other staff to support patient flow, and collaborates with the Billing Manager and Chief Development Officer on billing and registration issues.

The position offers flexible shifts: 8–12-hour shifts during the week and 8-hour shifts on weekends. Full-time employees are eligible for medical, dental, and vision benefits after 90 days, with costs shared between the employer and employee. The company also provides employer-paid life insurance and short- and long-term disability insurance, a 401(k) plan with a company match up to 3% beginning the first of the month after 90 days, and up to 76 hours of paid time off based on hire date. Monetary incentives are offered for perfect attendance, working at multiple Live Urgent Care sites, and Employee of the Month recognition.

Requirements

• Proven experience in a medical office setting as a Medical Receptionist or in an administrative role.
• High school diploma.
• Excellent verbal and written communication skills.
• Strong knowledge of insurance concepts, including co-pay, coinsurance, and deductible.
• Proficiency with computer systems and electronic medical records (EMR).
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and handle high patient volumes.
• Understanding of medical terminology and EMR systems.
• Strong interpersonal skills and attention to detail.
• Ability to work independently or as part of a team.
• Proficiency with common PC applications, including the Internet, email, and Microsoft Office.
• Excellent customer service skills.
• Ability to multitask, prioritize, and manage time effectively.

Nice To Haves

• Experience with Athena and Solv.

Responsibilities

• Greet patients warmly and professionally.
• Manage patient check-ins and verify and update personal and insurance information.
• Collect co-pays and provide receipts accurately and courteously.
• Answer phone calls promptly and provide clear, helpful information.
• Assist with verifying insurance coverage and obtaining necessary authorizations.
• Maintain confidentiality and comply with HIPAA regulations when handling patient information.
• Keep the waiting room clean and report damages promptly.
• Maintain cleanliness throughout the urgent care to help ensure a safe environment for patients and staff.
• Work with healthcare providers and other staff to support smooth patient flow and effective communication.
• Collaborate with the Billing Manager and Chief Development Officer on billing and registration issues.
• Provide office support, including answering phones, faxing, copying, updating inventory, and ordering supplies.
• Foster a supportive and collaborative team environment.

Benefits

• Medical, dental, and vision benefits for full-time employees after 90 days, with costs shared between employer and employee.
• Employer-paid life insurance.
• Employer-paid short-term disability insurance.
• Employer-paid long-term disability insurance.
• 401(k) plan with company matching up to 3%, starting the first of the month after 90 days.
• Up to 76 hours of paid time off, including vacation, personal, and sick leave, based on hire date.
• Monetary incentives for perfect attendance, working at multiple Live Urgent Care sites, and Employee of the Month recognition.
• Flexible shifts, including 8–12-hour weekday shifts and 8-hour weekend shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED