Front Desk Receptionist

Familia Dental | Midland, TX•Midland, TX

7d•Onsite

About The Position

Familia Dental is seeking a friendly, patient-focused Front Desk Receptionist for its Midland office. This part-time role is the first point of contact for patients at a fast-paced, community-oriented dental practice. The receptionist welcomes patients, manages appointments and patient records, and handles administrative tasks that help keep the office running smoothly. The position’s purpose is to check patients in efficiently, verify insurance eligibility, confirm or reschedule appointments as needed, and collect payments for services. Training is provided. The schedule is part time, with two or more days per week and no more than 29 hours per week. Shifts may include multiple half days or fewer full days, and Saturday availability is required when needed. Working hours fall within the following ranges: Monday–Thursday, 7:30 a.m.–5:30 p.m.; Friday, 7:30 a.m.–7:30 p.m.; and Saturday, 8:30 a.m.–4:30 p.m.

Requirements

Excellent customer or patient service and verbal communication skills.
Ability to read, write, speak, and understand information and present it effectively one-on-one with patients.
Ability to use common-sense understanding to carry out details provided in written or verbal instructions.
Basic computer knowledge.
Ability to work in a fast-paced, patient-focused environment.
Organizational skills and attention to detail.
Interpersonal and listening skills.
Availability to work two or more days per week, 29 hours or less per week, with multiple half-day shifts or fewer full-day shifts.
Availability to work Saturdays when needed.

Nice To Haves

Experience with dental management software is preferred.
Previous dental office experience is preferred but not required.

Responsibilities

Greet and check in patients.
Answer phone calls and schedule appointments.
Maintain patient accounts and records.
Understand insurance plan rules and protocols and follow them.
Listen to patients and healthcare workers, respond with patience and sensitivity to patient emotions, and follow directions from a dentist or supervisor.
Verify patients’ insurance.
Ensure record-keeping requirements are completed fully and accurately.
Submit claims to insurance companies.
Notify the Office Manager of equipment problems or general safety concerns.
Attend and participate in morning huddles, chart reviews, and regular office meetings.
Follow company policies and procedures.
Follow HIPAA regulations, state and federal OSHA laws, and safety standards, and maintain confidentiality.
Perform other tasks as assigned.