Front Desk Receptionist

Apple Rehab•Rocky Hill, CT

14d•Onsite

About The Position

Apple Rehab Rocky Hill is hiring a Front Desk Receptionist for its 100-bed skilled nursing center in Rocky Hill, Connecticut. The receptionist performs clerical and recordkeeping duties to support the administrative team and facility operations while maintaining the confidentiality of facility information and records. The role is scheduled every Saturday and Sunday and is listed as per diem. The receptionist welcomes and assists residents, visitors, vendors, and job applicants; handles calls, mail, messages, and inquiries; prepares and proofreads correspondence; maintains resident-information databases and lists; prepares admission packets; and assists with Resident Admissions Agreements. The role also supports staff with other duties, helps prioritize work and meet deadlines, maintains office equipment and supplies, and handles telephone-system programming, fax distribution, postage, and supply ordering as needed.

Requirements

Ability to read, write, and follow written and oral directions in English.
Type at least 40 words per minute accurately.
Ability to perform simple math problems.
Ability to handle multiple tasks amid interruptions and distractions.
Ability to handle heavy phone contact pleasantly and efficiently, take accurate messages, and deliver them to appropriate staff.
Ability to discern and maintain confidential information.
Ability to cooperate with and assist others and work as part of a team.
Patience, tact, enthusiasm, and a positive attitude toward staff, residents, and their support networks.

Responsibilities

Maintain cooperative rapport with facility personnel and greet and assist residents, visitors, vendors, and job applicants professionally and courteously.
Process mail, answer telephones, accurately record messages, and respond to inquiries courteously.
Type and proofread reports, letters, and correspondence for staff as needed.
Maintain databases and lists of residents’ personal information, such as phone numbers, and process mailings as needed.
Prepare admission packets and ensure they are distributed to the appropriate departments.
Assist facility staff with duties, set priorities, and meet deadlines.
Keep office equipment, including printers, clean and safe, and ensure equipment and supplies are available and working.
Program the telephone system when necessary; send, receive, and distribute faxes; and ensure the postage machine works and has postage available.
Order and track office supplies and coordinate with appropriate vendors.
Assist with Resident Admissions Agreements.
Maintain confidentiality of facility information and records.