Front Desk Receptionist at Physical Therapy Clinic

Rehab 2 Perform•Leesburg, VA

2d•$22 - $24•Onsite

About The Position

Rehab 2 Perform is a physical therapy provider whose team helps people in the community reach their potential. The Front Desk Receptionist, described in the posting as a Clinic Coordinator, oversees the clinic’s daily operations, helps manage the physical therapists’ schedules, coordinates tasks with other staff, and provides outstanding customer service. The role prepares patients for treatment by collecting payments and paperwork, assists with scheduling and patient flow, performs clerical and facility housekeeping duties, and helps ensure timely, uninterrupted patient care. The position works under the general and direct supervision of the Site Director, Physical Therapist, or Corporate Management. Normal hours are 10 AM–6 PM Monday through Thursday and 9 AM–5 PM Friday. The listed shift is evening (10 AM–6 PM), and the location is the R2P Leesburg clinic in Leesburg, Virginia. The listed pay range is $22.00–$24.00 per hour, based on experience. Full-time employees are offered medical, dental, and vision benefits, including a $300 monthly stipend for those who enroll in medical benefits. Investment options are available through a 401(k) plan after six months of employment and 500 hours worked. Full-time staff receive at least 10 paid days off and seven paid holidays annually; vacation increases with tenure. The company also notes opportunities for growth and promotion.

Requirements

High school graduate or equivalent.
Experience with electronic medical records (EMR) and scheduling software.
Ability to use office technology and required software accurately and efficiently, including computers, scanners, iPads, and credit card machines.
Customer service or customer relations experience.
Ability to work under direction, follow instructions, and accept corrections.
Ability to reason, remember names and details of instructions, and remain alert, adaptable, and flexible.
Professional manner and a thoughtful, gentle, and courteous approach to others.
Ability to organize and prioritize work as circumstances change in a fast-paced environment.
Experience using G-Suite products such as Google Docs, Gmail, and Calendar.
Comfort taking initiative and working as a self-starter.

Nice To Haves

Knowledge of PromptEMR, Revflow, and other healthcare software.
Basic knowledge of physiology, anatomy, and neurology related to patient care; helpful but not required.
Previous experience in a clinical setting, such as a hospital or physical therapy clinic.
Understanding of medical billing practices and medical terminology, including CPT and ICD-10 codes.

Responsibilities

Verify insurance coverage and authorizations for visits.
Delegate and coordinate tasks with Clinic Coordinators, Physical Therapists, Site Directors, and Corporate Management.
Accurately enter patient charges, including copays, coinsurance, and bill payments.
Review daily patient payments.
Prepare and coordinate in-services and events with the Site Director and Corporate Management.
Perform clerical duties, including taking inventory, ordering supplies, answering the telephone, and taking messages.
Assist patients with paperwork when necessary.
Communicate patient arrivals and help ensure sessions begin on time.
Multitask and complete job tasks and responsibilities within expected time frames.
Maintain an organized workspace and cleanliness throughout the facility.
Assist with scheduling appointments, follow up with lost patients, and proactively reschedule appointments in accordance with patients’ plans of care.
Review daily reports and proactively communicate when a prescription, authorization, referral, or precertification is needed to prevent delays in patient care.
Collect patient payments and paperwork to prepare patients for treatment.
Oversee the daily operations of the clinic and effectively manage physical therapists’ schedules.