Per Diem Front Desk Receptionist - Physical Therapy

Rothman Orthopaedics•Glen Mills, PA

10h•Onsite

About The Position

Rothman Orthopaedics is hiring a per diem Physical Therapy Front Desk Receptionist based in its Glen Mills, Pennsylvania office. The role requires willingness to travel to and support other offices in the region. The schedule is as needed, Monday through Friday, between 7 AM and 7 PM. The receptionist greets, instructs, directs, and schedules patients and visitors; verifies insurance benefits and authorizations for physical and occupational therapy appointments; and serves as a liaison between patients and therapy staff. The role also supports patient satisfaction, payment and referral collection, accurate time stamping and patient records, chart preparation, time management, and cross-training to assist in other areas. The position requires a high school diploma or GED and at least one year of experience in a medical office environment. Computer skills, including Microsoft Office, are required. Knowledge of business office procedures and medical terminology is preferred. The listed pay range is $16.00 to $22.00 per hour.

Requirements

High school diploma or GED.
At least one year of experience in a medical office environment.
Computer skills, including but not limited to Microsoft Office.
Willingness to travel and support other offices within the region.

Nice To Haves

Knowledge of business office procedures.
Knowledge of medical terminology.

Responsibilities

Greet patients and visitors promptly and courteously, and provide assistance and information.
Check in patients and verify and update demographic and insurance information in eCW.
Update eCW with patient arrival and referral information; enter copayments and notes for the Business Office.
Check out patients and schedule follow-up appointments with physical therapy providers.
Manage physical therapist schedules, including incoming patient calls and schedule coordination to support clinic and therapist flow, including time off.
Verify and document physical therapy and/or DME and splint benefits for new patients.
Submit forms and clinical information to insurers to obtain authorization as needed.
Track authorized therapy visits, unit limits, and time limits; alert therapists when additional visits must be requested and provide any required forms.
Prepare new-patient packets with benefit verification forms, therapy questionnaires, and prescriptions.
Scan patient documents into eCW, including benefit forms, authorizations, questionnaires, prescriptions, and home exercise programs.
Collect self-pay and supply payments according to fee schedules, insurance copays, and referrals; batch and balance end-of-day payments.
Answer and screen telephone calls, take messages, and provide information.
Assist patients with ambulatory difficulties and screen visitors.
Maintain an orderly work area and lobby and resupply the front desk for the day.
Assist other front-desk personnel when irate patients need support.
Prepare work for the next business day, including referral and authorization numbers for physical or occupational therapy visits and splints, and print appointment paperwork.
Work with the Patient Responsible team to collect past-due balances.
Attend meetings as required and perform related work or other duties assigned by the manager or director.
Travel to and support other offices within the region as needed.