Front Desk Coordinator Per Diem

Fresenius Medical Care•El Paso, TX

3d•Onsite

About The Position

Azura Vascular Care is hiring a per diem Front Desk Coordinator for its surgery center in El Paso, Texas. The position works on an as-needed basis, providing a flexible schedule, with start times between 6:45 a.m. and 9:00 a.m. depending on the procedures scheduled for the day. The coordinator manages patient scheduling and pre-procedure communication, medical-record documents, electronic medical record (EMR) demographic data entry, payer requirements, and revenue-cycle tasks. The role also greets patients and answers a multi-line telephone and fax. The coordinator checks patients in and out, schedules appointments, verifies insurance, and arranges patient transportation through the contracted vendor when eligible under company policy. The role maintains patient and financial records confidentially and securely, supports admissions and billing processes, and coordinates medical-record documentation and distribution. The work takes place in a health care facility with controlled air temperature and moderate noise. Employees may be exposed to infectious or contagious diseases or materials; daily work includes desk and computer tasks and interaction with patients, facility staff, and physicians. Supervision: none.

Requirements

High school diploma or GED required.
One to two years of related experience, preferably in a medical setting with insurance billing.
Proficiency with computers and related software, such as Microsoft Office.
Excellent verbal and written communication skills.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.
Bilingual English and Spanish strongly preferred.

Nice To Haves

Associate degree or higher preferred.
Bilingual English and Spanish strongly preferred.
Related experience in a medical setting with insurance billing preferred.

Responsibilities

Schedule and enter appointments in the scheduling module in a timely and efficient manner.
Ensure pre-procedure and preoperative activities are scheduled or completed.
Manage patient and center cancellations and schedule additions according to center scheduling parameters.
Print the patient schedule and pull patient charts daily.
Greet patients and visitors professionally and obtain patient identification and insurance information to initiate admissions.
Assemble, file, and maintain patient medical and financial records confidentially and securely.
Complete the front-end billing process by entering required information in the computer registration module.
Verify insurance and complete prior authorization or other payer-required processes.
Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
Ensure all necessary chart and admissions documents include appropriate signatures under company policies and procedures.
Scan and file documents accurately within 24 hours of the completed visit, including physician reports to referral sources.
Immediately communicate procedure or insurance changes identified during a patient visit to appropriate internal parties and the patient record.
Perform daily encounter checks to support reporting accuracy.
Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records according to policy and procedure.
Maintain documentation of medical-record release logs.
Provide information to parties involved in research or study projects concerning patient care and service utilization in accordance with policy.
Oversee materials moving into and out of the office, including inventory, shipments, and deliveries.
Perform other duties as assigned.
Check patients in and out, schedule patients, verify insurance, and arrange transportation with the contracted vendor.