Per Diem Front Desk Receptionist - Physical Therapy

Rothman Orthopaedics•Concord Township, PA

2d•$16 - $22•Onsite

About The Position

Rothman Orthopaedics is hiring a per diem Physical Therapy Front Desk Receptionist based in its Glen Mills, Pennsylvania office. The role may require travel to support other offices within the region. The receptionist greets, instructs, directs, and schedules patients and visitors; verifies insurance benefits and authorizations for PT/OT appointments; and serves as a liaison between patients and PT/OT staff. The schedule is as needed, Monday through Friday, within the hours of 7:00 AM to 7:00 PM. The position supports front-desk operations, appointment scheduling, patient check-in and checkout, insurance and demographic record accuracy, payment collection, referral capture, chart preparation, and coordination of insurance authorizations. The receptionist uses eCW to manage patient information, appointments, payments, and scanned documents, and helps maintain an orderly reception area and smooth clinic and therapist workflow. Rothman Orthopaedics describes its workplace as professional and nurturing, where employees can make a meaningful difference. The organization is committed to equal opportunity and to fostering an inclusive and equitable environment.

Requirements

High school diploma or GED.
At least one year of experience in a medical office environment.
Computer skills, including Microsoft Office.
Willingness to travel and support other offices within the region.

Nice To Haves

Knowledge of business office procedures.
Knowledge of medical terminology.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully; direct and instruct them as needed.
Check in patients and verify or update demographic and insurance information in eCW.
Record patient arrivals and referral information in eCW.
Enter copayments and notes for the Business Office in eCW.
Check patients out and schedule follow-up appointments with Physical Therapy providers.
Handle incoming patient calls and manage physical therapist schedules to support clinic flow, including time-off scheduling.
Verify and document physical therapy and/or DME/splint benefits for new patients.
Submit required forms and clinical information to insurers to obtain authorizations.
Track authorized PT visits, units, and time limits; notify therapists when additional visits must be requested and provide relevant forms.
Prepare new-patient packets containing benefit verification forms, therapy questionnaires, and prescriptions.
Scan patient documents into eCW, including benefit forms, authorizations, questionnaires, prescriptions, and home exercise programs.
Collect self-pay, supply, and applicable insurance copay payments and referrals.
Answer and screen telephone calls, take messages, and provide information.
Assist patients with ambulatory difficulties and respond to routine visitor requests.
Keep the work area and lobby neat and orderly and resupply the front desk for the day.
Batch and balance end-of-day payments.
Assist other front-desk personnel with irate patients.
Prepare paperwork for the next business day, including referral and authorization numbers for PT/OT visits and splints, and print appointment-related paperwork.
Work with the Patient Responsible team to collect past-due balances.
Attend required meetings and perform related work and other duties assigned by the manager or director.