Front Desk Receptionist - Mansfield Clinic

Centrum Health•Mansfield, TX

1d•Onsite

About The Position

The Front Desk Receptionist provides administrative support to ensure the efficient operation of a medical clinic. Working closely with providers and patients, the role manages patient care, organization, and communication tasks accurately, promptly, and with quality. As the clinic’s first point of contact, the receptionist helps solve problems and maintain an organized, productive clinic flow while demonstrating empathy and commitment to patient care. The position is based at the Mansfield Clinic and may require travel to clinics within the region for business operations or staffing coverage.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience as a receptionist.
Bilingual in English and Spanish.
Excellent customer service skills.
Computer literacy.
Respect for patient confidentiality.
Compassionate and approachable demeanor.
Responsible and trustworthy.
Exceptional organizational skills to support excellent patient care.
Excellent written and verbal communication skills.

Responsibilities

Check patients in and out.
Use computer applications, including Microsoft Office Suite.
Update and file patient medical records.
Verify insurance and obtain consent forms.
Return patients’ phone calls daily and promptly.
Process patient referrals.
Answer and route phone calls accurately and greet patients.
Follow organizational safety and security policies, including safeguarding keyless entry codes and computer system passwords and maintaining restricted areas.
Optimize provider schedules and patient satisfaction through efficient scheduling.
Maintain office inventory and equipment by anticipating supply needs and expediting supply orders.
Travel to clinics within the region as needed for business operations or staffing coverage.
Perform other duties and responsibilities as assigned.