Front Desk Receptionist

Serenity Mental Health Centers•Fairfax, VA

13d

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping create a welcoming and supportive experience. The role involves checking visitors in, answering calls, verifying and updating visitor information, assisting with forms, and responding to general questions. The receptionist builds rapport with visitors, maintains a clean and calm front area, uses scheduling software and other office technology, and supports the team as needed. The position requires a consistent schedule of three days per week, with 13-hour shifts. A successful criminal background check and drug screening are required upon hire.

Requirements

At least one year of experience in a fast-paced, service-oriented role.
High school diploma or GED.
Ability to multitask and stay organized in a busy environment.
Comfort using digital tools such as email, scheduling systems, and databases.
Calm energy, attention to detail, and a strong team spirit.
A strong sense of privacy and confidentiality, or willingness to learn.
Successful criminal background check and drug screening upon hire.

Nice To Haves

No specialized industry experience is required; the employer will teach role-specific details.

Responsibilities

Greet visitors and guests warmly and professionally.
Update and verify visitor information during every interaction.
Assist visitors with forms and answer general questions.
Build rapport with visitors by remembering their names, stories, and preferences.
Maintain a clean, calm, and welcoming front area.
Use scheduling software and office technology efficiently.
Help the team wherever needed.