Front Desk Receptionist
Serenity Mental Health Centers•Austin, TX
About The Position
The Front Desk Receptionist is the first point of contact for visitors and guests, helping create a welcoming and supportive experience. The role keeps front-desk operations running smoothly by checking people in, answering calls, updating visitor information, assisting with forms, and responding to general questions. The receptionist builds rapport with visitors, maintains a clean and calm front area, uses scheduling software and office technology, and supports the team wherever needed. No specialized industry experience is required; training will be provided.
Requirements
- At least 1 year of experience in a fast-paced, service-oriented role.
- High school diploma or GED.
- Calm energy, attention to detail, and a strong team spirit.
- Ability to multitask and stay organized in a busy environment.
- Comfort using digital tools such as email, scheduling systems, and databases.
- Strong sense of privacy and confidentiality, or willingness to learn.
- Successful criminal background check and drug screening upon hire.
Responsibilities
- Greet visitors and guests warmly and professionally.
- Update and verify visitor information during each interaction.
- Assist visitors with forms and answer general questions.
- Build rapport with visitors by remembering their names, stories, and preferences.
- Maintain a clean, calm, and welcoming front area.
- Use scheduling software and office technology efficiently.
- Provide support to the team wherever needed.
Benefits
- 10 days of paid time off, increasing to 15 days after the first year.
- 10 paid holidays.
- Health, dental, and vision coverage, with the employer covering 90%.
- 401(k) plan.
- Referral rewards.
- Career paths and skill-building opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
