Front Desk Receptionist

US Foot & Ankle Specialists • Frederick, MD

5d • $19 - $20

About The Position

US Foot & Ankle Specialists is seeking a friendly, dependable Medical Front Desk Receptionist to support patients and the day-to-day operations of a busy healthcare office. As the first point of contact for patients, the receptionist helps create a positive patient experience while providing administrative and operational support.

Requirements

• High school diploma or GED equivalent.
• Excellent customer service and interpersonal skills.
• Strong communication, multitasking, and problem-solving skills.
• Ability to thrive in a fast-paced and demanding work environment.
• Strong attention to detail and commitment to achieving high levels of patient satisfaction.
• Ability to maintain confidentiality and uphold HIPAA compliance at all times.
• Sound judgment and discretion in handling sensitive information.
• Team-oriented mindset, flexibility, and willingness to learn.
• Ability to travel between local office locations as needed.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems.

Nice To Haves

• Two or more years of administrative support experience in a medical environment.
• Knowledge of health insurance processes, including pre-authorization and insurance verification, medical terminology, CPT codes, and ICD-9/ICD-10 coding.

Responsibilities

• Greet patients upon arrival and address their questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update existing patient demographic and financial information.
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of over-the-counter items.
• Review and update accounts receivable/payable changes since prior visits.
• Maintain an accurate log of orthotics received, contact patients for follow-ups, and schedule appointments accordingly.
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service.
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments.
• Prepare and process daily reports and deposit slips, and upload financial records to shared files.
• Review billing claims and denials; gather required information from providers or patients to resolve issues.
• Support additional office tasks and projects as needed.

Benefits

• Health insurance with single and family plans available.
• Life insurance.
• Disability insurance.
• 401(k) plan with company match.
• Employee discount program.
• Paid time off (PTO).
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED