Front Desk Receptionist

STRIDE Community Health Center • Aurora, CO

4d • $20 - $22 • Onsite

About The Position

At STRIDE Community Health Center, the Front Desk Receptionist arranges efficient patient registration across all service lines, answers incoming calls promptly and courteously, directs visitors, and assists patients based on their needs. The role participates in collecting copayments, coinsurance, deductibles, and discount fees, and connects patients with a financial navigator or enrollment specialist when needed.

The receptionist registers, checks in and checks out patients, maintains charts and patient records, collects required documents and consents, coordinates referrals and appointments, and works with patients and the Billing Department on charges, payments, and insurance. The role also supports medical records and front desk training as needed, follows up on missed appointments and correspondence, maintains appointment schedules, and helps keep the waiting room clean and orderly. The position requires effective collaboration with internal staff, adaptability in a fast-paced clinical office, and support for other STRIDE clinics when organizational needs require it.

The schedule is Monday through Friday during business hours of 7:00 AM to 5:30 PM; the specific schedule depends on position availability and operational needs. This is an office-based role within a clinical setting, with occasional travel to other locations. A valid driver’s license is required for positions that involve driving between STRIDE locations. New employees have a 90-day probationary period. New hires must receive an annual flu shot or provide an exemption and undergo tuberculosis screening and testing. STRIDE conducts background checks, including criminal history, education, license, and certification checks. The stated hourly compensation range is $20.00–$22.00, depending on experience; the final amount is determined using factors including experience, education, budget, internal equity, specialty, and training.

Requirements

• High school diploma or GED.
• Have or obtain BLS/CPR certification within 60 days of hire.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to interact positively and build rapport with patients, coworkers, and external contacts.
• Ability to work independently and organize work for accuracy and efficiency.
• Skill in using office equipment, including postal machines, printers, and fax/scanners.
• Ability to organize large mailing projects accurately on a weekly basis.
• Ability to follow directions.
• Ability to enter data using computer programs and to move about the office environment.
• Ability to frequently move or transport objects up to 25 pounds and occasionally up to 75 pounds to locations throughout the metro area.
• A valid driver’s license is required for any position requiring driving between STRIDE locations.
• New hires must receive an annual flu shot or provide an exemption and undergo tuberculosis screening and testing.
• Applicants are subject to background checks, including criminal history, education, license, and certification checks.

Nice To Haves

• Associate’s degree preferred.
• At least one year of front desk experience in a medical or dental setting preferred.

Responsibilities

• Demonstrate professional behavior with the public, patients, and peers.
• Register, check in, and check out patients for all services.
• Maintain charts and comply with HIPAA and OSHA requirements.
• Collect and upload necessary documentation and consents.
• Update patient records, including financial and demographic information, promptly and accurately.
• Coordinate scheduling of new patient referrals, gather required information, and schedule appointments.
• Collect copayments and account balances at the time of service.
• Liaise between patients and the Billing Department regarding charges, payments, and insurance.
• Schedule appointments according to scheduling guidelines.
• Assist with Medical Records duties as needed.
• Assist with training new front desk personnel.
• Contact patients to follow up on no-shows and reschedule appointments.
• Ensure schedules are filled and maintained.
• Communicate and work with internal staff to support continuity of care.
• Handle multiple clerical and administrative tasks in a fast-paced environment and adapt to change.
• Support other STRIDE clinics based on organizational needs.
• Keep the waiting room clean, sanitized, and neat.
• Follow up on correspondence sent to or from the Customer Care Center regarding patient appointments.
• Attend staff meetings and other assigned meetings.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and holidays.
• Health Savings Account and Flexible Spending Account, including dependent care options.
• 401(k) with matching.
• NHSC Loan Repayment.
• Tuition reimbursement and/or Continuing Medical Education.
• Employee Assistance Program.
• Employee discounts on attractions, hotels, and more.
• No nights, weekends, or major holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED