Front Desk Receptionist

CloseKnit • Washington, DC

1d

About The Position

The Front Desk Receptionist is the first point of contact for patients and visitors, providing customer service and support to create a welcoming and efficient experience. The role involves greeting and assisting patients, managing appointments and communications, performing administrative tasks, maintaining the front desk area, protecting patient confidentiality, and helping resolve patient concerns.

The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The salary is $20–$24 per hour, depending on experience.

Requirements

• High school diploma or equivalent.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills, including the ability to interact effectively with diverse populations.
• Proficiency with office equipment such as computers, phones, and printers.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.
• Experience with electronic health record (EHR) systems.
• Familiarity with medical terminology and healthcare practices.
• Experience with appointment scheduling software and insurance verification processes.

Responsibilities

• Greet patients and visitors warmly and provide a friendly, professional first impression.
• Assist patients with check-in and check-out, collecting and processing necessary information accurately.
• Book, reschedule, and confirm patient appointments.
• Coordinate with clinical staff to support efficient patient flow and minimize wait times.
• Answer incoming calls promptly and professionally, respond to inquiries, provide information, and direct calls to appropriate staff.
• Communicate with patients, healthcare providers, and staff to facilitate smooth operations.
• Perform administrative tasks, including data entry, maintaining patient records, and managing correspondence.
• Assist with billing and insurance verification as needed and ensure information is recorded accurately.
• Maintain a clean and organized front desk and waiting area.
• Order and manage office supplies, coordinating with the office manager to maintain inventory.
• Comply with HIPAA regulations and protect patient confidentiality, handling sensitive information discreetly and professionally.
• Respond to patient concerns and inquiries empathetically and professionally, escalating issues to management when necessary.
• Collaborate with team members to resolve scheduling conflicts and improve patient experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED