Front Desk Receptionist

Elite DNA Behavioral Health•Delray Beach, FL

26d•Onsite

About The Position

Elite DNA Behavioral Health is seeking a full-time Front Desk Receptionist for its Jacksonville office. The role is responsible for supervising receptionist staff and ensuring that patients and visitors are welcomed, incoming calls are routed, and clerical duties are completed professionally. The position supports patient registration, appointment scheduling, insurance and payment processes, and smooth patient flow while working with providers, medical assistants, and clinic managers.

Requirements

High school graduate or GED; formal vocational-school training may be accepted in lieu of this requirement.
One year of medical experience in a similar setting.
Friendly personality and desire to work with the public.
Ability and willingness to treat patients with kindness and consideration, including in difficult situations.
Ability to handle multiple functions and work in a fast-paced office environment.
Ability to perform focused work with close attention to detail.
Ability to operate computers, copiers, fax machines, and phones, and type at least 35 words per minute.
Ability to interact with others in person and through phone, email, and written correspondence.
Familiarity with medical terminology and triage procedures.
Ability to communicate with people and understand their problems, and to relate to people regardless of ethnic, religious, or economic status.
Belief in health care with dignity for all.
Good speaking and listening skills; knowledge of computers and Microsoft Office.
Understanding of community-based organizations.
Ability to stand and sit for periods of time and move constantly throughout the workday.
Ability to push, pull, lift, move, and/or carry up to 15 pounds.
Strong sensory skills, including visual acuity, good hearing, and dexterity.

Nice To Haves

Fluency in Spanish is preferred.

Responsibilities

Welcome patients and visitors in person or by telephone, explain available services, payment categories, and billing procedures.
Schedule appointments and direct walk-in patients and emergencies according to established policies and procedures.
Answer incoming calls and route them to the appropriate staff.
Register patients according to protocols and collect required documentation.
Generate required patient documents and ensure they are completed in full.
Review and verify insurance or other coverage and calculate patient charges.
Collect required deposits, co-pays, and deductibles before patients are seen.
Inform patients of outstanding balances, collect payments, and issue receipts.
Work with providers and medical assistants to support patient flow and reduce waiting time.
Call patients with appointment reminders and follow up daily on no-shows.
Communicate patient problems or complaints to the clinic manager or designee.
Refer patients who missed appointments to clinic managers for follow-up according to policy.
Supervise receptionist staff and ensure professional service.
Promote and support Elite DNA's mission.