Front Desk Receptionist

AQUA DERMATOLOGY MANAGEMENT LLC•Pembroke Pines, FL

About The Position

Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology. Front Desk Receptionists are the first point of administrative contact for patients in the office and perform a variety of office functions, including greeting, scheduling, and checking patients in and out for appointments.

Requirements

High school diploma or equivalent.
Strong customer service background.

Nice To Haves

One to two years of medical reception experience preferred.

Responsibilities

Adhere to the mission statement, credo, service goals, and values while providing exceptional customer service.
Greet and welcome patients as they arrive for appointments.
Register new patients and update existing patient demographics, ensuring collection of necessary treatment documentation.
Accurately collect and apply payments for services and products.
Answer the phone politely and consistently using proper telephone etiquette, and direct calls as necessary.
Facilitate patient flow by notifying clinical staff of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
Check patients in and out for appointments.
Keep office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
Learn new products and maintain an accurate inventory of all items.
Ensure a positive patient experience through excellent customer service practices.
Verify patient health benefits with approved health care companies.
Send and receive medical records and referrals for patient care.
Keep the reception area clean and organized.
Work collegially in a team environment to accomplish common tasks.