Front Desk Receptionist - Primary Care

Glbhc•Bay City, MI

9h•Onsite

About The Position

The Front Desk Receptionist is responsible for managing patient check-in and check-out, verifying insurance, handling billing and collections, maintaining accurate documentation in the electronic health record (EHR), and coordinating appointments and referrals. This role requires excellent customer service, communication, and multitasking skills to ensure a positive patient experience and efficient office workflow in a dynamic healthcare environment.

Requirements

High school diploma or equivalent required.
One (1) year previous experience in medical office or clinic setting.
Basic medical terminology and medical insurance processing experience.
Typing, filing, computer, telephone etiquette and answering skills.
Critical thinking skills essential.
Ability to respond appropriately and consistently to managerial directives.
Able to multitask, and work within a dynamic work environment maintaining the flexibility necessary to meet the changing needs of patients and office workflow.
Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner.
Flexible and able to function in a team setting.
Ability to respond appropriately to all patients.

Responsibilities

Greet patients warmly as they arrive, ensuring a positive experience.
Collect and verify patient information, including demographics and insurance details.
Schedule appointments, manage cancellations, and reschedules as necessary.
Process patient co-payments and payments for services rendered.
Direct patients to appropriate areas within the facility.
Verify insurance coverage, identify copay information and PCP assignment.
Facilitate PCP reassignment by following PCP change process as necessary.
Document insurance information in EMR.
Communicate sliding fee process to all patients as needed.
Conduct income determinations and assign payment category and update patient information in EMR.
Utilize electronic patient management and medical record system efficiently and accurately, maintaining patient demographic and financial accounts by obtaining, recording and updating personal and financial information at each visit.
Scan paper forms into the EHR in a timely manner.
Ensure prompt communication and follow up with clinical inbox tasks.
Coordinate appointments, referrals, and follow-up visits for patients.
Communicate effectively with healthcare providers and support staff to optimize scheduling and patient flow.
Arrange interpreter services or other accommodations for patients as needed.
Collect fees which are the patient responsibility at the time of visit and issue a receipt.
Set up payment plans as necessary.
Safeguard monies collected.
Accurately complete deposits and paperwork daily.
Maintain accurate cash drawer balance.
Submit required documentation to Finance.
Accurately and completely enter data in computer in accordance with GLBHC billing policy.
Follow Front Desk Manual for procedures.
Scan appropriate documents into the electronic health record.
Employ excellent customer service skills during all interactions with patients and visitors.
Professionally and appropriately answer telephones or route calls promptly.
Screen calls to determine where they are to be directed or how they need to be handled.
Assist with orientation of medical assistants, students and other personnel as assigned.
Fill in for other staff as needed and qualified.
Assist with errands as assigned.
Assist the Center Management as necessary.
Perform other duties as assigned.