Front Desk Receptionist
About The Position
Precision Healthcare Specialists is seeking a friendly, organized, and detail-oriented Front Desk Receptionist for its Head & Neck Specialty team. The receptionist is the first point of contact for patients and helps create a positive patient experience while supporting the smooth daily operation of the practice. The position operates in an outpatient Head & Neck specialty practice and involves frequent patient interaction, telephone communication, scheduling coordination, and administrative responsibilities. The ideal candidate has previous medical front desk or healthcare administrative experience, strong communication skills, and the ability to manage multiple responsibilities in a fast-paced medical office.
Requirements
- High school diploma or equivalent required.
- Strong customer service and telephone communication skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
- Professional demeanor with a friendly and compassionate approach to patient care.
- Ability to work independently and as part of a collaborative healthcare team.
Nice To Haves
- Previous medical front desk, receptionist, or healthcare administrative experience.
- Experience with medical scheduling and electronic medical record (EMR) systems.
- Knowledge of medical terminology and insurance verification processes.
Responsibilities
- Greet patients and visitors in a professional, friendly, and welcoming manner.
- Check patients in and out, ensuring registration information is accurate and up to date.
- Schedule, confirm, and reschedule patient appointments.
- Answer incoming phone calls, direct calls appropriately, and respond to patient inquiries.
- Verify patient insurance information and assist with insurance eligibility verification.
- Obtain and update patient demographics, insurance cards, identification, and required documentation.
- Collect copayments, outstanding balances, and other applicable patient payments.
- Coordinate referrals, authorizations, and medical records as needed.
- Communicate with clinical staff regarding patient appointments, scheduling concerns, and patient needs.
- Maintain accurate patient records and documentation within the electronic medical record (EMR) system.
- Assist with coordinating appointments for specialty consultations and follow-up visits.
- Maintain an organized reception area and ensure a professional office environment.
- Follow HIPAA regulations and maintain patient confidentiality at all times.
- Perform additional administrative duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
