Front Desk Receptionist

Genesis Orthopedics & Sports Medicine • Joliet, IL

19d • Onsite

About The Position

Genesis Orthopedics & Sports Medicine is seeking a dynamic, detail-oriented, and reliable Front Desk Receptionist to join its clinical team. The role supports a welcoming patient experience and efficient clinical operations by handling reception, insurance verification, scheduling, and administrative support while working closely with clinical and off-site support teams. The position is described as part-time, 2–3 days a week, and in-person. The primary locations are Joliet and Aurora, Illinois, with potential temporary assignments to other locations as needed.

The receptionist greets and assists patients in alignment with Genesis’s mission and values, helps ensure patient records and required paperwork are accurate, and keeps the front desk clean, organized, and ready for patients. Genesis’s stated mission is to improve patients’ quality of life through advanced orthopedic and sports medicine care delivered with personalized attention. Its values are compassion, excellence, humility, faith, and passion.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a medical front desk or customer service role; medical office experience is required.
• Insurance verification experience.
• Fluency in English and Spanish for patient interaction.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain composed in a busy environment.
• Proficiency in scheduling systems and basic computer applications.

Nice To Haves

• Associate degree or relevant training.
• Epic EHR experience.
• Orthopedic front desk experience.

Responsibilities

• Greet and assist patients in alignment with the organization’s mission and values.
• Perform patient check-in and check-out, ensuring prior authorizations, accurate guarantor information, and required paperwork are completed.
• Verify insurance coverage and collect co-pays, self-pay balances, and other billing-related payments.
• Schedule, confirm, and follow up on appointments and visits.
• Maintain accurate patient records and documentation.
• Collaborate with on-site clinical teams and off-site support staff.
• Keep the front desk area clean, organized, and patient-ready.
• Assist clinical staff with administrative tasks as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED