Front Desk Receptionist

Colorado Urology Associates•Denver, CO

8d•$19 - $21

About The Position

The Front Desk Receptionist provides superb customer service to patients and staff and supports the office independently and with minimal supervision. The role creates a positive, professional first impression of the practice and demonstrates a caring attitude toward patients. The receptionist schedules appointments and physician-directed testing, prepares patient paperwork, collects and records payments, enters demographic and clinical information into Practice Management and the EHR, scans identification and insurance documents into Ntierprise, and ensures referrals are obtained, scanned, and linked to appointments. The role also reconciles daily payment batches, schedules follow-up procedures, coordinates local ASC cases, and assists patients with Phreesia registration. Travel to other sites within a reasonable geographic region may be required. Duties and responsibilities may change at any time, with or without notice.

Requirements

High school diploma or GED.
At least two years of front office experience, preferably in a medical setting.
One to two years of customer service experience.
Excellent customer service skills.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD-9, and CPT-4 codes.
Strong verbal and written communication skills.
Proficient computer software and database skills.
Comfort working in a fast-paced environment.
Comfort asking probing questions of patients.
Caring, compassionate, and patient demeanor.
Ability to maintain HIPAA compliance.
Multitasking and proactive problem-solving skills.
Ability to type 40 words per minute.
Ability to travel to other sites as necessary.

Responsibilities

Create a positive and professional first impression and demonstrate a caring attitude toward patients.
Schedule appointments and assist with scheduling additional testing directed by the physician.
Ensure required patient paperwork is compiled for the day's appointments.
Collect co-pays and past balances at check-in and enter them into the day's batch in Practice Management.
Review patient information for completeness and accuracy and enter required demographic and clinical information into Practice Management and the EHR.
Scan the front and back of patients' driver's licenses and insurance cards into Ntierprise.
Obtain required referrals, scan them into the EMR, and link them to the day's appointment within Practice Management.
Reconcile payment batches at the end of each day and submit them to the Site Manager.
Schedule follow-up procedures and coordinate local ASC cases.
Assist patients with completing the Phreesia registration system.
Travel to other sites within a reasonable geographic region as necessary.