Front Desk Receptionist

Curion•Deerfield, IL

4d•$18 - $19

About The Position

The Front Desk Receptionist welcomes visitors to Curion’s facility and checks consumers in for studies. As the first employee visitors encounter, this person is expected to be friendly, attentive, and helpful. The role processes consumer incentive payments after study completion and maintains financial documentation and participation records. It collaborates closely with the kitchen, recruiting, consumer experience, accounting, and project teams to follow project-specific protocols and support a positive experience for consumers and clients. Flexible hours are part of the role, with occasional evenings and weekends required. The position is full-time and non-exempt for overtime purposes. For positions located in Deerfield, the starting pay rate is $18.00–$19.00 per hour, based on qualifications and experience.

Requirements

Strong written and oral communication skills and a professional, responsible manner.
Exceptional customer service skills.
Exceptional organization and time-management abilities.
Ability to work with numerical data in reports, interpret basic data, and troubleshoot discrepancies.
Ability to navigate multiple computer programs simultaneously.
Intermediate experience with Microsoft Office Suite (Word, Excel, Outlook, and Teams) and other standard business applications.
Willingness to acquire more advanced skills as needed.
Ability to work independently.
Ability to multitask, prioritize, and thrive in a fast-paced environment.
Exceptional attention to detail, accuracy, consistency, and quality in tasks and documentation.
Team-player mentality and readiness to assist with various tasks.

Nice To Haves

Familiarity with Asana.
At least one year of customer service experience.

Responsibilities

Welcome clients, consumers, and facility guests with a positive and helpful attitude.
Maintain a log of visitors and guests.
Assist consumers with inquiries.
Check in consumers upon arrival, provide study ID cards, and direct them to the designated waiting or testing area.
Explain project instructions to consumers, especially for Home Use Tests (HUTs).
Check Asana regularly for project updates and communication, and complete assigned tasks in Asana.
Maintain a safe and tidy reception area in compliance with company procedures and safety rules.
Collaborate with the recruiting and consumer experience teams by documenting and communicating consumer concerns and irregularities and carrying out related operational procedures.
Communicate consumer session show rates to recruiting operations and project managers to support accurate quota management.
Generate incentive payment requests for the accounting team.
Reconcile incentive finances at the conclusion of each study, balancing ARC records against actual participation records before submitting payout requests.
Create and maintain study information in relevant shared-drive project folders, including the final participant list, incentive reconciliation report, and participation ID numbers.
Occasionally liaise with visiting clients and assist with hospitality needs, including coordinating food orders, procuring supplies, and supporting a positive client experience.
Complete special projects and additional assignments as directed by the Facility Director or Testing Operations Manager.
Assist with various tasks and contribute positively to collaborative team efforts.