Front Desk Receptionist

ONE Health Ohio • Newton Falls, OH

10d

About The Position

ONE Health Ohio is a Federally Qualified Health Center providing care to everyone in the community, regardless of ability to pay. Its mission-driven team works to make high-quality care accessible to all. The Front Desk Receptionist is the first person patients meet and is responsible for greeting patients, registering and checking them in and out, verifying insurance, scheduling appointments, and keeping the front office running smoothly.

Requirements

• High school diploma or equivalent.
• Familiarity with insurance information verification.
• Competency with sliding fee scales.
• CPR certification or ability to obtain it.

Nice To Haves

• Previous medical office or receptionist experience is preferred.

Responsibilities

• Greet and check in patients in a friendly and professional manner.
• Handle calls in a timely and professional manner.
• Maintain accurate patient records in the EHR by obtaining, recording, and updating personal and financial information.
• Complete new patient profiles.
• Verify insurance and collect co-pays.
• Inform patients about ONE Health Ohio’s billing, fee-payment, sliding-fee-schedule, and payment-option policies and procedures.
• Handle patient intake forms and documentation.
• Maintain the computerized appointment calendar to support patient satisfaction, provider time, and treatment-room utilization.
• Schedule follow-up appointments and provide patients with their patient plans.
• Reconcile the nightly deposit according to policy.
• Maintain a safe and clean working environment by following procedures, rules, regulations, and infection-control policies and protocols.
• Perform other duties as assigned.

Benefits

• PTO and paid holidays.
• No nights or weekends.
• Optional medical, dental, and vision plans.
• 401(k) retirement plan.
• Company-paid life insurance with AD&D benefit.
• Company-paid long-term disability plan.
• Optional life insurance and short-term disability plan.
• Optional Critical Illness Plan.
• Optional Accident Insurance Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED