Front Desk Receptionist

DM Injury Law•Kansas City, MO

105d•Onsite

About The Position

DM Injury Law, LLC is seeking a Front Desk Receptionist to serve as the first point of contact for clients and visitors and provide a warm, professional, concierge-level experience. The role involves maintaining a welcoming, organized environment across reception, conference rooms, and other client-facing spaces; anticipating visitor needs; coordinating with attorneys and staff; and ensuring visits run smoothly from arrival to departure. The ideal candidate is proactive, detail-oriented, service-minded, and takes ownership of the client experience and the presentation of front-facing office areas. This is a fully on-site position, five days per week. Reliable, consistent attendance is essential because the role is client-facing and requires daily front desk coverage. The position also includes other front desk, hospitality, and administrative tasks as needed.

Requirements

Front desk, concierge, hospitality, or other customer-facing experience.
A strong hospitality mindset and the ability to interact professionally and compassionately with people in difficult or sensitive situations.
Strong interpersonal skills and the ability to work effectively with attorneys, leadership, and staff across the firm.
Sharp attention to detail, particularly regarding the condition and presentation of client-facing spaces.
Sound judgment, initiative, and follow-through.
Familiarity with scheduling and calendar tools, including Outlook.
Clear, polished verbal and written communication.
Ability to stay calm and welcoming while managing multiple priorities.
Consistent and reliable attendance for daily front desk coverage.

Responsibilities

Greet visitors promptly and professionally, notify appropriate team members of arrivals, and make guests comfortable while they wait.
Coordinate arrivals with attorneys and staff to ensure a seamless handoff from reception to meetings.
Communicate with internal teams about meeting logistics, delays, and other details needed for a smooth visit.
Anticipate visitor needs, including offering beverages and providing information or assistance as appropriate.
Maintain the appearance and organization of reception, conference rooms, and other client-facing spaces by tidying furniture, wiping surfaces, clearing hospitality items, and disposing of minor trash.
Monitor and restock beverages, supplies, and other hospitality items.
Conduct routine walkthroughs to identify and address or report cleanliness, maintenance, or supply issues.
Prepare and reset conference rooms before and after meetings.
Receive and manage incoming mail, packages, and deliveries.
Manage conference room bookings and avoid scheduling conflicts.
Coordinate with facilities, janitorial, security, and IT teams when additional support is needed.
Exercise professionalism, discretion, and sound judgment with clients, attorneys, staff, and confidential information.
Assist with other front desk, hospitality, and administrative tasks as needed.