Front Desk Receptionist

WELLSPACE HEALTH•Sacramento, CA

11d•$23 - $29•Onsite

About The Position

The Front Desk Receptionist supports patient-centered care by collecting important data, reviewing patients’ insurance status, and providing first-line customer service to help patients access medical, dental, mental, and behavioral health services with competence and compassion. The role handles patient registrations, reminder calls, payment posting, and daily billing batches, and communicates billing-related matters effectively with health center and billing staff, including management. The position is based at the Arden Health Center in Sacramento, California, in the Adult Primary Care LIA department. The primary reporting structure listed is the Center Manager, with the Campus Director as secondary. The work takes place in a medical clinic environment and may involve contact with people and families in crisis, exposure to bodily fluids and hazardous chemicals, and unpleasant sensory conditions associated with alcohol or drug use and lack of personal care.

Requirements

High school diploma or equivalent.
One year of experience as an administrative assistant, or an equivalent combination of education and experience sufficient to perform the essential duties.
Knowledge of medical terminology.
Strong administrative skills and attention to detail.
Ability to use standard office equipment, including a phone, fax machine, and copier.
PC literacy and ability to use Microsoft Word, Excel, PowerPoint, Outlook email, and database software.
Team-oriented, service-focused approach and excellent interpersonal skills.
Current CPR or CPR/AED certification.
Excellent customer service skills, including active listening, problem solving, and remaining calm in emotional or stressful situations.
Ability to communicate clearly and concisely verbally and in writing, with strong listening skills.
Commitment to serving underserved communities and sensitivity when working with people from diverse educational, lifestyle, ethnic, and cultural backgrounds, including low-income populations and people who are disabled, homeless, substance users, HIV/AIDS-infected, or physiologically impaired.
Commitment to HIPAA and ability to follow professional ethics and maintain confidentiality.
Ability to assist and support the Center/Department/Program in meeting High Reliability standards.

Nice To Haves

Health center experience.
Some college education.
Experience with billing and insurance.
Fluency in additional languages.

Responsibilities

Greet patients and visitors, answer questions, and provide assistance and directions as needed.
Conduct intake activities and update records, including processing and maintaining client files, preparing daily charts, and purging files.
Use the EHR system to schedule new and follow-up patient appointments.
Provide general administrative support, including typing and filing, to the supervisor and department.
Maintain the office and lobby daily to ensure a welcoming and quiet environment.
Provide general mail and fax services for all departments.
Perform opening and/or closing duties.
Process billing fees and payments.
Travel when necessary to support operational needs.
Perform other duties as assigned.

Benefits

Regionally competitive salary.
Above-average health benefits at reduced costs.
Company-paid life insurance and long-term disability insurance.
Additional voluntary retirement plan with company match and no vesting schedule requirement.
Paid bereavement and jury duty leave.
11 paid holidays per year.
Paid time off.
Paid sick leave.
Flexible Spending Program.
Company-paid malpractice insurance for all providers.
Professional development hours offered annually.